Thursday, March 1, 2012

We sincerely appreciate our customers' feedback!

"We went to Glendora Hyundai dealership before visiting Cerritos and it was horrible. The sales person was nice but the sales manager was a jerk who did not seem to care if he put people in vehicles or not. He was unhelpful and unwilling to work with us at all which was absurd considering the fact that he did not have the color or style of vehicle that I wanted on his lot. He could not order the car I wanted and basically said I was out of luck. He didn't care and it was obvious - the sales room was empty - there were no other customers and the reason for that was telling - no one wanted to work for our business.

Initially we avoided Cerritos Auto Mall because we had a horrible experience previously at Nissan but then thought we'd give it another shot because Hyundai was a different car dealer. When we got there the place was a flurry of activity with several customers and salespeople working to make car deals (a vast contrast to Glendora Hyundai).

We worked with Jeff Williams who was hands down awesome and passionate about putting customers into the car they want to drive. He was very personable, actually listened to our concerns and was willing to work hard to assist with getting me into the car I wanted. Unfortunately the car that I could afford was out of stock so Jeff and Javed Rasheed (Finance Mgr) really worked with me on the price to get me into an even better car with more options for a fair price. After I left the dealership Jeff called me on my cell phone because they did not give me my second set of keys for my new car so he actually met me halfway to deliver the keys to me so I wouldn't have to drive all the way back to the dealership. Talk about service! I would recommend going to this dealership." dwhite4

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