"I contacted the dealership last night and left this afternoon with a brand new car! I was pleasantly surprised with a great overall experience, which makes me more than happy to write a good review.
Background: I've been looking for a Sonata 2.0T SE for a few months and researched invoice price versus MSRP versus the "fair" price given by Kelley Blue Book, Edmunds, CarsDirect/TrueCars. I've gotten quotes from a few different dealerships - one was through Costco Auto, but wasn't much different than the "fair" price. One thing I learned: salesmen will throw out the term "Costco price", but it's not legit unless Costco Auto has a trained representative at the dealership who has a Costco membership price sheet (which you have to ask to see). Anyways, I was thisclose to buying from a different dealership the night before and I'm so glad I didn't. Although they were BBB rated, it was not a pleasant experience. They were pushy, sarcastic, somewhat condescending, and unprofessional (legs kicked up on the chair, drug references, using profanity - I'm not personally offended by stuff like that, but I believe there's a proper way to conduct yourself at work, especially when you don't know your client). I was almost determined to NOT buy from them, but there are so few Sonata 2.0T's being sold without the navigation package already installed that I nearly gave in. In the end, their "absolute best price you won't find anywhere else" was higher than the "fair" price and that just didn't work for me. My Cerritos Hyundai experience: I got an "Internet Price" quote from David Davila, the Internet Fleet Manager, via email that was lower than the "fair" price AND invoice price stated on KBB and Edmunds, even before manufacturer rebate. I will be honest and say that I was really skeptical, especially after reading so many negative Yelp reviews, the fact that they're not BBB rated, and David isn't listed on the Cerritos Hyundai website (yes, I do that much research). I prepared myself for the likelihood that it would be a bait-and-switch situation or that the price would somehow increase once I showed up in person. I'm so happy to say that wasn't the case AT ALL! David was friendly, helpful, and straightforward, without ever being pushy or giving off the stereotypical "car salesman" vibe. He gave me the exact price as what was emailed - and this already included some of the "goodies" I'd anticipated needing to bargain for! I did ask for one more "goody" which they eventually agreed to, after a bit of resistance. Overall, it was so easy that it seemed TOO easy, which actually made me more paranoid and skeptical that something was wrong or I'd missed something. David's explanation was that Internet Pricing is lower and "to the point" because it's geared towards volume of sales. Who knows how it really works, but I definitely enjoyed this transaction instead of being harassed by a floor salesman and having to haggle or play games.
Next was Kevin Lee, the Finance Manager. I'd been bracing myself to be bombarded with warranties, alarm systems, and whatever else I "needed". Nope! Kevin was personable and extremely efficient. He'd present the options and if I said no, we'd just move on to the next step. The paperwork part was quick and painless (minus the parting with hard-earned money, of course) and we were done! Again, it was so easy that it seemed too easy - it's kind of sad that great customer service makes me suspicious and paranoid. At this point I took my old car down the street to sell at CarMax, thinking their offer would beat the dealership trade-in offer. I even asked if David would pick me up from CarMax if the deal went through and he agreed. I don't see how customer service gets better! Unfortunately, the CarMax price was not what I wanted (even lower than dealership offer) so I made other arrangements to get both old and new car back home. One note: although I did not formally meet Javed Rasheed, the General Sales Manager, he did check on me once when I was wandering around the office, just to make sure David was still helping me. Between that small gesture and seeing his personal responses to unhappy reviewers on Yelp, it seems that he genuinely cares and I feel reassured that if I ever need to go back to the dealership with any problems (hopefully not), I will be taken care of in a satisfactory manner.
I'm sure everyone's experience will vary, most likely depending on the salesman, but I had a great experience working with David Davila and would highly recommend buying through him. Thank you for exceeding expectations on what my car buying experience would be!" - Mia L.
Click here to see more great reviews on Yelp!
No comments:
Post a Comment